FAQs
Frequently Asked Questions from Pet Parents
Whether you’re booking Boarding, Daycare, Grooming, or Training, this page covers the essentials—what to bring, vaccination requirements, schedules, safety, and more. If you don’t see your question, reach out and we’ll be happy to help.
Monday - Friday 6:00am - 6:30pm
Saturday 9:00am - 1:00pm
Sunday 12:00pm - 5:00pm
*Please check our "Visit Us" page for holiday closures and varied hours
Monday - Friday 7:00am -6:30pm
Saturday 9:00am - 1:00pm
Sunday 12:00pm - 5:00pm
*When checking in we ask you to arrive 30 minutes before our posted closing time
**Please check our "Visit Us" page for holiday closures and varied hours
Monday - Friday 6:00am - 6:30pm
All dogs must arrive by 9am to ensure they are here to enjoy all activities the staff have planned for the day
*Please check our "Visit Us" page for holiday closures
Yes! We do offer tours of our dog care areas. Tours are available at specific times that work around our busy schedule.
Monday - Friday 9:45am to 12:30pm and 3:00pm to 5:30pm
Saturday 9:45am to 12:00pm
Sunday 3:00pm to 4:30pm
To use our customer portal on your tablet or phone you can download the Pet Parents mobile app from Google Play or Apple store and enter facility code: 608508
Call 603-669-4644 extension #6
E-mail groomer@alldogsgym.com
Our grooming department is open Mondays through Saturdays. Holiday hours vary.
Please visit our Refund Policy Page
Positive Reinforcement
We have multiple services for puppies whether you want group classes, one on one private training lessons, puppy specific day care or boarding.
Boarding School is a customizable program where you leave your dog here and a trainer gets the work started for you.
Group classes are for you and your dog to take together. This is up to eight students per class and may not be ideal for some dogs who are more fearful or reactive with new places, dogs, and/or people. In this case we recommend private training lessons where you and your dog work one on one with a trainer. They will structure your sessions to help you reach your personal goals.
Canine enrichment involves providing activities that stimulate a dog's mind and body, satisfying their natural instincts and encouraging problem solving. It is not just physical exercise; it includes sensory, cognitive, social, and nutritional activities. Enrichment is important for all dogs of all ages because it will provide your dog with a sense of fulfillment, reduce boredom and help prevent unwanted behaviors. Enrichment is something that is incorporated into all departments at All Dogs Gym and Inn.
An easy to transport mat and lots of high value treats. Please use a six-foot leash as we do not allow flexi-leads in the building for safety reasons.
Finding the right daycare can be a difficult task. At All Dogs Gym and Inn we prioritize safety and understand that different dogs have different play needs. With five different styled play packs, rotated play and rest time and excellent communication, we try to provide something for everyone. We will be honest if we feel daycare isn't a fun option for your dog and will talk to you about different options.
Puppy Place is our daycare area for dogs under 6 months old. It's a smaller environment with less dogs per day to focus on the specific building blocks puppies need to become happy, balanced and social adults.
All Dogs Gym Day School includes multiple one-on-one lessons with a trainer. These sessions include enrichment activities, brain games, and themed adventures while practicing basic manners to strengthen their skill set. This is combined with either daycare or day boarding (whichever is appropriate for your dog) to give them a balanced and satisfying day.
No, you do not need to schedule an evaluation. Our First Day of Daycare Reservations can be requested online via your Gingr portal, or you can speak to one of your receptionists. We will ask you to fill out our Day Care Intake Form in advance and we will reach out if there are any questions.
Your dog's first day is all about evaluating if daycare is a good fit. It's hard to be the "new kid" so we take everything extra slow. We'll have a first day talk in the morning when you drop off to go over all the details of daycare giving them time to get to know the daycare leader before going with them. They'll be the first out to their play yard and have time to sniff around before we slowly let their pack out 1-2 dogs at a time. If they choose to wallflower the first day that is okay and very normal, we're happy to work on confidence building. Instead of a crate, their down time will be spent in a resting pen with a plexiglass door which lets them see everything going on around them as well as have a clear view of any person approaching them. We work on settling in a crate on the second day. You'll receive a full verbal update at pick up, as well as an emailed report card with pictures.
Our play packs are made by grouping dogs of similar age, size and play style while also considering the dog's energy and confidence levels.
We have five different play pack styles to ensure everyone has friends to play with safely and every group is monitored by 1-2 fully trained staff members. We rotate play and down time to make sure everyone stays rested throughout the day and help prevent dogs from getting "cranky" with each other from overstimulation. We also have lots of playscapes and kiddie pools in the play areas to help dogs take little breaks when needed during play.
Our staff are trained in handling emergencies by taking Canine CPCR and First Aid classes as well as running drills so we're always prepared for any emergency that could arise. Staff closely monitor the dogs to help spot behavioral changes that may indicate that they are not feeling their best. A leader would reach out via phone if anything concerning were to happen.
Absolutely! We have two options for training while your dog is enjoying their day with us. They could sign up for Daily Basic Training where a trainer will take them for a session (usually 15-30 minutes) during their downtime, or Day School where your dog can enjoy a half day of daycare and half a day of enrichment and training.
Yes, if your dog will eat their breakfast at home, it's nice for them to start the day with a full tummy. However, if needed, we are always happy to feed them breakfast upon their arrival. Please package food in a disposable bag with their name written on it.
Yes, if your dog needs meals while in our care you're welcome to bring them. We use a fish-based kibble as treats during daycare, however if your dog has food sensitivities we can use their own treats brought from home.
You can call our main number to receive a midday update about your dog. You are also welcome to text us at 1-855-583-2460 and we will get back to you as soon as we are able.
We upload pictures to SmugMug and do our best to have pictures uploaded within 1-2 days.
We do our best to get pictures of all dogs in our care during their play time, but our priority is managing our play packs and safety. If you don't see your dog on the day they were here, please let us know.
In daycare we use red "break away" collars (collars that pop off if a dog were to pull on it during play) to let staff know a dog has food limitations and needs a special diet.
For your dog's first day, we ask you to plan to be here for 15-20 minutes to have time to meet with the daycare leader. After the first day you simply come into the lobby with your dog and check in with our front desk. One of our daycare staff will come up to get your dog and bring them back for a day of fun. For pick up, check in with the front desk, they'll let us know your dog is ready to go home and we'll bring them back up to you.
Our private entrance to the side of our building is an option used when dogs struggle with coming into or out of the building. We have designated parking spots where you can notify us of your arrival and a staff member will meet you.
If you are going to be late, please call and make arrangements with us as soon as possible. There is a late pick-up fee for pickups after 6:30PM. If you can't make it before 7:00PM or if you haven't picked up by 6:30PM and we can't reach you, your dog will be boarded in our boarding kennel (you will be charged for the overnight stay) and available for pick up starting 7:00AM the following day.
Yes. For a dog's first day we get a feel for their confidence and energy during your first day talk. After deciding which pack would be a good starting point, they will be the first dog out to their play park. We'll let the other dogs out 1-2 at a time, slowly, while evaluating how they respond.
Sight hounds such as greyhounds, Italian greyhounds and whippets are the only breeds we don't accept into daycare due to their higher risk of skin tears during play.
No, we feel if and when you spay or neuter your dog is a personal choice between you and your vet and/or breeder. Females may remain un-spayed but cannot attend daycare while in heat. After their heat cycle ends we require they have a bath (we recommend a professional grooming) before returning to daycare. Un-neutered males we work with on a case-by-case basis. We will update owners as we notice them starting to struggle due to hormones. If they reach a point daycare is not a good option due to intact struggle, we excuse them until neutered. If you choose to neuter at any point we can reevaluate for daycare once they are healed and ready for group play again.
Yes, your puppy can still join puppy place. During warm months we do have pools, and the wraps might get wet and if the wraps come off, they will stay off for the day. If there are any unexpected issues that affect their play, we discuss it with the owner and make plans on a case-by-case basis.
If your dog has any medical conditions or behavioral concerns, please discuss them with our daycare manager to see if daycare will be a fun and safe choice.
Generally, no. Playing in daycare should not make your dogs paws raw. However, sometimes playing outside in icy winter conditions or if your dog enjoys lots of digging (our daycare has turf but many dogs enjoy digging and splashing in the pools) it can cause some soreness. If we notice this, we will bring it to your attention and make a plan with you for your dog going forward.
Any topical treatment should be given 48 hours to absorb so it doesn't rub off on other dogs (or get into other dog's mouths and ingested) during play or wash off in the pools.
Keeping your dog on a regular schedule is helpful for their social development, consistently practicing good pack manners and can help reduce overstimulation.
The most important part of dogs playing together is safety. The staff to dog ratio is a critical part in making sure all our dogs have a fun day and receive the support and management they need.
Yes, but you're welcome to call in the morning and see if we have space for the day if you need a last-minute daycare reservation. Please remember that all dogs must arrive before 9am for daycare.
You can cancel via your Gingr portal or give us a call. We ask for 24-hours notice or you may be charged for the day.
Yes! We have a variety of packages available. We have both single-dog and two-dog options. All packages must be used within 90 days of purchase.
At All Dogs Gym, we recognize that every dog has individual needs. We are committed to honest communication and high-quality care for each dog. Our staff are dedicated to handling dogs with gentle and positive techniques to set up each dog for success.
Day Boarding is an option for dogs who can't stay home all day but may not do well in an interactive playgroup. Day Boarding is offered Monday through Thursday where each guest stays in a private room and gets individual off leash walks. Day Boarding is also a great option for dogs to become familiar with our facility before their first boarding reservation with us.
Boarding reservations can be requested through our online software called Gingr. From any page on your website you can select if you are a new or current client and this will direct you to your Gingr portal. If you are having difficulties, please contact us via phone or emails us so we can assist you.
Requests for holiday boarding should be made months in advance. For most major holidays our boarding department will be full 3-4 months in advance. Once all bedrooms are full, requests can be added to our wait list. Booking during non-holiday periods can be booked a couple of weeks in advance usually. We always recommend submitting a request as soon as you know you will need our services.
At All Dogs Gym we believe that every dog is an individual and a "one size fits all" package is not the right fit for most dogs. All boarding reservations include 3 off leash potty walks a day in our fenced in turfed yards. We have a variety of extra services that we offer so that you can create a stay that you believe your dog will enjoy most. We also have four different bedroom styles that you can choose from. Once our boarding staff meets your dog and has a chance to get to know them, they may make recommendations on ways to enhance their stay.
Our mutual goal is for your dog to have a stress-free stay as our guest. To accomplish this, we recommend starting with a day of day boarding or a single overnight at least two weeks in advance of your first reservation to start acclimating your dog to staying with us. While this step is beneficial to all dogs, we strongly recommend it for shy or nervous dogs who may need extra time to acclimate to our Inn. The boarding staff will communicate any observations made during these shorter stays and may make recommendations to help have a successful longer stay.
For dogs with behavioral concerns, we recommend starting up to two months in advance so we can customize a plan to help your dog acclimate best. If you were referred to our facility by a trainer or veterinarian who thinks your dog may need special accommodation, please fill out our Boarding Acclimation Application and we will reach out via email to guide you in your next steps.
Staff Time - one on one time with a staff member, your dog chooses between playtime or snuggle time.
Group Play - Available Monday-Friday. Pack play with doggie friends - your dog will join a group of dogs with similar play styles, ages, and sizes.
Play Date - Available on weekends and holidays. Extra outside time with a few doggie friends handpicked to play with your dog.
Training and Enrichment - A session with a trainer focusing on basic manners (sit, down, stay, loose leash walking, recall) and a brain game such as a sniffy walk, snuffle mat, or treat toy.
Celebration - Your dog will have a party with their staff friends including custom made treats from Baked With Love, a toy, a party hat, a bandana, and photos.
Day School - Available Tuesdays, Wednesdays, or Thursdays. Your dog will participate in enrichment activities, brain games, themed adventures while practicing their basic manners with a trainer.
Grooming - Book a nail trim, bath, or full groom for your dog in our salon. Grooming is by appointment only and spaces are limited. Booking in advance is recommended.
Special Treats - Seasonal themed treats (as available).
Every dog's day is a little bit different, depending on what services you add on such as Group Play, Staff Time, Training and Enrichment, etc. These services can take place throughout the day between our walk times and are not time-specific.
Our first potty walk of the day begins shortly after 7am. Our walks are individual off-leash time in our various sized yards and parks, roughly 15 minutes where they can run around, sniff, and stretch their legs. While the dogs are being monitored outside, every bedroom is being cleaned by staff inside. Once walk has concluded, we will begin to serve breakfast. After breakfast is our first quiet time where we turn off the lights, spray lavender, and make sure calm music is playing so everyone can relax and settle down. During this time, dogs who are signed up for various services may be taken to those.
round 11:30am we will begin to serve lunches and snacks. We will begin our afternoon potty walk at about 12:30pm, followed by another quiet time. This may also be a time where your dog partakes in add on services.
At around 5pm we will begin to serve dinner. Our last potty walk of the night begins after 6:30pm and concludes around 8pm. After walk, we make sure every dog is settled in their bedrooms, tucked in, and they get some bedtime cookies. At this time we turn off the lights, spray lavender, and make sure calm music is playing so everyone can relax and settle down for the evening before we say goodnight.
Overnight, our on-site manager does a walkthrough of the building and checks on every dog in our care, topping off waters and making sure everybody is clean and settled.
It is important to note that our schedule sometimes varies due to outside factors. In extreme weather conditions, our timing may vary for the safety and comfort of the dogs.
In order to ensure your puppy gets all the attention and enrichment that they need, we require all dogs under 6 months of age to sign up for Puppy Boarding, which includes extra staff time, socialization, and play. This means less time in their bedroom and more time with staff!
Boarding can be difficult for older dogs; we recommend shorter stays as well as checking in with your vet to see if they have any suggestions before boarding. Please be transparent with Boarding staff about any medical conditions your dog has to ensure we can fully accommodate all of their needs. Older dogs are less likely to enjoy play time with other dogs, but often greatly benefit from some one-on-one staff time throughout their stay. Senior dogs take priority in our care for extra potty walks and comfy bedding!
You can absolutely bring your own food! We ask that all meals be individually packaged in Ziploc baggies with your dog's name on them. If mealtime amounts differ, labelling them "AM" & "PM" is helpful. We have refrigerators and freezers, so we are able to accommodate fresh or raw diets.
We have a private entrance designed for dogs who are nervous or reactive in our lobby. If you think your dog would be more comfortable using this entrance please pull into one of our assigned parking spots, let the front desk know you are here, and staff will meet you outside. If this is your first boarding stay with us please come inside without your dog to complete the check-in process and answer any questions.
You are welcome to bring bedding and toys from home. However, there are a few things that we do not permit such as beds that cannot fit into a washing machine or do not come apart for cleaning, woven blankets, towels, toys containing rope, marrow bones, or anything we do not deem size appropriate.
There are no breed restrictions! We assess each dog's needs on an individual basis.
We do not require any dogs be spayed or neutered to attend any our programs or services. However, we will separate any unspayed females and intact males who are boarding together if the female goes into heat during their stay.
Yes, we will do everything within your dog's comfortability to ensure they take their medications. We administer tablets, capsules, liquid medications, and subcutaneous injections. We do not administer intravenous injections.
Yes, we board dogs who have diabetes. We require all dogs diagnosed with diabetes who are taking insulin to complete a Diabetic Acclimation Reservation, where your dog does an overnight with us to ensure they are comfortable eating and having their insulin administered. This cannot be booked online, please call to schedule.
We board dogs who have seizures if they are well managed. The stress of a boarding stay may trigger seizures in some dogs, so we want to make sure your dog is regulated on their medication as well as well acclimated to our facility before any long boarding stays. Please fill out our Seizure Questionnaire and we will reach out if there are any questions or concerns.
If your dog presents symptoms of illness such as coughing, sneezing, lethargy, etc, we will isolate your dog and call you. We heavily suggest picking up your dog or arranging for an emergency contact to do so. If that is not within your ability, we will bring your dog to a veterinarian to be looked at and keep them isolated until they can be picked up.
If your dog presents with stomach upset, our first step is to add something like pumpkin, oats, and/or probiotic digestive enzyme. If it is severe or stomach upset persists, we will contact you about your dog going home early or seeing a veterinarian for further treatment.
If a dog is injured in boarding, we will triage the injury and contact you immediately. Once assessed, if vet care is needed, we can bring your dog to the vet. Preferably, your emergency contact would come pick up your dog for further care.
Pairs of dogs who live together and get along well can board in the same bedroom as long as they are safe and happy together! We will let you know if we think your dogs will not succeed together. If dogs board in separate bedrooms, they can still go out for their potty walks together!
We recommend not boarding your puppy with your adult dog. Puppy energy can be a lot to expect an older dog to tolerate. Having two separate bedrooms allows them to each have their own space when they need it. We are happy to assess your dogs when we meet them!
We are not staffed overnight, but we do have a manager living on-site who does a mid-night walkthrough of the facility and checks on each dog to ensure their safety.
While your dog is boarding with us, you can call reception at (603) 669-4644 ex. 2 within our open hours for an update. If we are closed, we will call you back with an update once we are open. You can also email us at info@alldogsgym.com or text us at 1-855-583-2460.
Our groomers do their best to fit as many dogs as they can into their schedule, if you have not scheduled a groom ahead of time, we can add them to the "if time allows" list where grooming can take your dog from boarding during their stay if their schedule has room for it or if there are cancelations. The groomers manage their own schedules and can fill up weeks in advance. We recommend reaching out and booking directly with them to secure your spot during a boarding stay.
While staying with us your dog can take part in Training and Enrichment sessions where they would work one-on-one with a trainer. These individualized sessions will include working on basic manners skills as well as an enrichment activity like a sniffy-walk or treat toy.
We also offer a half-day service called Day School. Your dog would attend a "class" with different training exercises and enrichment activities centered around our monthly theme.
The main difference between Training and Enrichment sessions and Day School is that you can provide a list of personal goals to work on in a Training and Enrichment session, whereas Day School has a preset curriculum that will be tailored to your dog's skill level.
Our Boarding School program is the most immersive training option for dogs staying with us. This program starts with a 14-day stay to build a strong foundation to help your dog reach your training goals. At the go-home lesson, you and your trainer would talk about how to take what your dog has learned and how to continue growing together as a team.
We only require what the state of New Hampshire requires, which is rabies. We believe all other vaccinations should be a decision made between you and your vet.
Collars and harness pose a serious risk to dogs playing as well as boarding as they can be choking hazards if they were to get caught on anything. You may see pictures of dogs in red collars in our daycare groups; those are breakaway collars that signify a dog has allergies and can only have treats provided by their owner. Otherwise, dogs will be completely collar-free in our facility.
*coats in colder weather are permitted only when supervised
Dogs can experience stomach upset for many reasons including stress, excitement, and/or fluctuating adrenaline. We recommend contacting your vet who may suggest a mild diet, probiotic, or even medication for future stays. Please let us know that this occurred so we can work together to keep your dog comfortable and happy while boarding.
Hot spots (or acute moist dermatitis) are skin irritations that can occur in thick-coated dogs for various reasons and can spread quickly. These red, inflamed patches are caused when moisture is trapped between a dog's coat and skin. This can be from licking an itch or irritation, moisture from an ear infection, or from moisture caused by rain or pools in the summer. We always do our best to dry every dog after rain or pools, however some dogs are more prone to develop them than others. If your dog develops a hot spot, the best thing to do is shave the area to allow it to dry and keep the area clean. In severe cases, a veterinarian is needed.
Any dog who is symptomatic for canine cough is not permitted to enter our building. Your dog must be a minimum of five days symptom-free before resuming activities at our facility. Any dog who presents symptoms within our care will be immediately quarantined and owners contacted to pick up their dog or have an emergency contact do so. In the event that nobody can pick up the dog, they remain fully quarantined until they can be, or if they present five days symptom free. If symptoms worsen, dogs will be brought to a veterinarian.
If fleas are observed on your dog, we will ask that you pick them up immediately.
We require that puppies test negative for giardia before Puppy Place or Puppy Boarding. If parasites are observed in your dog's stool we will disinfect all areas and contact you to pick them up immediately.